Do Not Sell My Personal Information

Your Privacy Rights Under GDPR

Last Updated: 15 May 2025

At Nalani, protecting your privacy is our top priority. As a UK-based business, we comply with the UK General Data Protection Regulation (UK GDPR) and the General Data Protection Regulation (GDPR) applicable to residents of the European Union and European Economic Area (EEA).

Your Rights Under GDPR

If you are located in the UK, EU, or EEA, you have the right to:

  • Access Your Personal Data: Request details about the personal data we hold about you.
  • Rectification: Request corrections to any inaccurate or incomplete data.
  • Erasure ("Right to Be Forgotten"): Request deletion of your personal data, subject to legal obligations.
  • Restrict Processing: Request that we limit how we use your personal data.
  • Object to Processing: Object to the processing of your data under certain circumstances.
  • Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
  • Lodge a Complaint: Contact your local supervisory authority if you believe your rights have been violated.

What Data Do We Collect?

We collect and process the following categories of personal data:

  • Contact Information (Name, Email, Phone Number)
  • Shipping and Billing Addresses
  • Payment Information (handled securely via our payment processors)
  • Order and Purchase History
  • Device Information (e.g., browser type, IP address)

How Is Your Data Used?

We process your data to:

  • Fulfill and deliver your orders
  • Provide customer support
  • Personalize your shopping experience
  • Improve our website and services
  • Send transactional and promotional communications (only with your consent)

We do not sell or trade your personal information to third parties under any circumstances. Data may be shared with trusted service providers (such as payment processors and logistics partners) strictly to complete transactions and deliver services.

How to Exercise Your Rights

If you wish to exercise any of your GDPR rights, please contact us using the following methods:
E-mail address: info@nalani-store.com
Phone number: +447413055587
Contact Form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: Nalani
Address: 79 Shelton Street, London, WC2H 9JQ, United Kingdom

Customer service available hours

Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)

We are committed to safeguarding your personal information and ensuring transparency in how we handle your data. Thank you for choosing Nalani