Please note: Ordered in February? Due to a temporary increase in orders and high demand at our logistics partners, delivery may take approximately 2 to 3 weeks longer than usual. To compensate, you have received an additional 15% discount and the cancellation period has been extended to 5 days. We appreciate your understanding. We are doing our best to deliver your order as quickly as possible and will keep you updated.

Shipping Questions - FAQ

Where can I find my order or tracking number?

Your order number (e.g. #1234) and tracking link are included in your confirmation email. Didn’t receive it or can’t find it? Contact our support team and we’ll be happy to help.

Why hasn’t my order arrived yet?

Due to high demand, some orders may experience slight delays. Thank you for your patience! By combining shipments, we offer free and more sustainable delivery — helping reduce our environmental impact together.

What is the estimated delivery time?

Processing time: 1–3 business days before dispatch (Monday–Friday).
Estimated delivery time: 6–9 business days with our eco-friendly combined shipping (Monday–Friday).

Why does my tracking link show no updates?

Tracking information becomes available once the parcel has been handed over to the shipping carrier. Please note that minor delays can occur, especially during busy periods.

How long does it take for customer support to reply?

We aim to respond to all emails within 24 hours. Thank you for your patience!