Shipping policy
Last updated: May 15, 2025
Shipping Summary
- Shipping Location: We ship to customers addresses within Australia, Canada, Chile, Czechia, Greece, Ireland, Italy, New Zealand, Spain, United States, United Kingdom.
- Eligible Products: Shipping applies to all products in our store.
- Delivery Time: Orders are delivered within 6 to 9 business days.
- Shipping Cost: Shipping is free of charge - no cost to the customer.
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Currency: All prices are listed in GBP (£), British Pound, AUD (Australian Dollar), CAD (Canadian Dollar), CLP (Chilean Peso), CZK (Czech Koruna), EUR (Euro), NZD (New Zealand Dollar), USD (U.S. Dollar).
1. Shipping Coverage
At Nalani, we currently offer shipping to the United Kingdom, Australia, Canada, Chile, Czechia, Greece, Ireland, Italy, New Zealand, Spain, and the United States. While we do not yet offer delivery to other international locations, we are actively working on expanding our shipping services to additional countries in the near future.
| Country | Shipping Carrier | Delivery Time |
|---|---|---|
| United Kingdom | Royal Mail, Hermes | 6 - 9 business days |
| Australia | Australia Post | 6 - 9 business days |
| Canada | Canada Post, Purolator | 6 - 9 business days |
| Chile | Chilexpress, Correos de Chile | 6 - 9 business days |
| Czechia | Česká Pošta, PPL | 6 - 9 business days |
| Greece | ELTA (Hellenic Post), ACS | 6 - 9 business days |
| Ireland | An Post, DPD Ireland | 6 - 9 business days |
| Italy | Poste Italiane, SDA | 6 - 9 business days |
| New Zealand | NZ Post, CourierPost | 6 - 9 business days |
| Spain | Correos, SEUR | 6 - 9 business days |
| United States | USPS, FedEx, UPS | 6 - 9 business days |
2. Products Covered
Our shipping policy applies to all products listed on our website. Every item is carefully packaged and handled to ensure safe and timely delivery.
3. Delivery Locations
Orders are delivered directly to the shipping address provided by the customer at checkout. We do not currently offer delivery to collection points or pickup lockers.
4. Order Cut-Off Time
Orders placed by 6:00 PM (GMT), Monday through Friday, are eligible for same-day processing. Orders placed after the cut-off time, or during weekends and public holidays, will be processed on the next working day.
5. Order Handling Time
Orders are typically prepared for shipment within 1 to 2 business days. This timeframe includes order confirmation, quality control, and packaging.
6. Shipping and Delivery Time
Once dispatched, delivery across takes approximately 5 to 7 business days. Deliveries are made on business days only (Monday to Friday). Delays may occur during peak periods such as public holidays or promotional events.
The total delivery time is estimated between 6 to 9 business days.
7. Shipping Costs
We are pleased to offer free standard shipping on all orders. There are no additional handling or packaging charges.
8. Address Changes
If you need to update your delivery address after placing an order, please contact us as soon as possible at info@nalani-store.com While we’ll do our best to accommodate changes, we cannot guarantee updates for orders that have already been processed or shipped.
9. Undeliverable Packages
If a package cannot be delivered due to an incorrect address, refused delivery, or failure to collect the parcel, we reserve the right to charge for return and reshipping costs.
10. Customs and Import Taxes
Since we currently ship to the United Kingdom, Australia, Canada, Chile, Czechia, Greece, Ireland, Italy, New Zealand, Spain, and the United States, customs duties and import taxes may apply depending on the destination. For future international orders, additional tax and duty policies will be included.
11. Cancellations
Order cancellations are possible within 12 hours via email; our customer service team will confirm and refund the amount within a few days — please note that after this period, your order may already be packed and shipped. We will process your refund, which may take up to 5 days to appear in your bank account.
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
E-mail address: info@nalani-store.com
Phone number: +447413055587
Contact form: Contact page
We thrive to respond within 24 hours during our opening hours.
Business name: Nalani
Address: 79 Shelton Street, London, WC2H 9JQ, United Kingdom
Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+1 London)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+1 London)